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Known Issues

This page contains all Known Issues with Moodle and any integrated technologies such as Turnitin. It was last updated on 6th December 2013.

Most Recent IssueAffected Users and Recommended WorkaroundStatus

EQUELLA: Videos linked from Equella are obscured by the Moodle screen when using IE and Safari.

Teaching staff whose Units contain links to videos in EQUELLA in their Units.

Please use Chrome or Firefox

This is an issue with EQUELLA in Moodle. Future plugins may resolve this.
 


Current IssueAffected UsersStatus            
Advanced Grading: Grading with decimals in Advanced Grading methods such as Rubrics or Marking guides may cause grades to be rounded up and incorrect.

Teaching staff including Lecturers and Tutors who use Advanced Grading methods such as Rubrics or Marking Guides.

Manually re-grade to correct significant figures / decimals.

This will be resolved in Moodle 2.5 upgrade
Assignments: The Allow deleting option does not function as expected. If it's set to No a student can still delete their file/s and re-upload new ones.

Teaching staff using Assignments

Be aware that students will be able to delete files and upload new files even if the Allow deleting otpion is set to No.

This issue is currently with Moodle HQ.
Assignments: The Upload a single file Assignment Activity in Moodle has an option called Resubmit. This option refers to resubmitting after grading. Please note that if Resubmit is selected, students will be able to resubmit after their assignment has been graded.

Teaching staff using the Upload a Single File Assignment

Check that the Resubmit option in the settings page is appropriate to your needs. Unless you intend for your students to submit a new version of their assignment after receiving a grade, Resubmit should be disabled.

This issue is currently with Moodle HQ.
Blocks: If a block is dragged and dropped to change its position and then a unit topic format is changed (e.g. from weekly to collapsed topics), the block positioning will be reset.

Teaching staff and Moodle administrators changing the Format settings (eg. Collapsed topics, weekly topics, etc.)

Be aware that block positioning may be reset after the Format setting is changed. Use the drag and drop function to move the blocks to the desired position.
Alternatively, use the default region and default weight settings in indidual blocks.

This issue is currently with Moodle HQ.
Books: Restoring or Importing a Book from one Moodle unit into a different Moodle unit imports all Group names associated with the original unit even if the book itself had no associations to these groups.

Teaching staff and Moodle adminstrators using the book resource

When restoring or importing a book resource from one unit to another, you should manually delete all unwanted group names that are created during the process.

This issue is currently with Moodle HQ.
Browser: Units over 500MB cannot be backed-up when using IE8 or Firefox 3.6.x

Moodle adminstrators backing up units

For large units over 500MB, avoid using Internet Explore 8 or Firefox 3.6.x Use a different browser such as Chrome.

This issue is currently with Moodle HQ.
Callista mapping: If a wrong Callista cohort has been accidentally/incorrectly mapped to a unit, when it is removed the cohort still appears (although greyed out) in the gradebook

Moodle administrators mapping Callista cohorts to Moodle units

If a wrong cohort is accidentally mapped to a unit, follow the steps below.
1. Backup the unit including user data
2. Restore the unit from the backup file into a new unit
3. Delete the previous unit that had been linked to an incorrect Callista cohort

This issue is currently with Moodle HQ.
Drag and Drop: When dragging and dropping several topics/sections, resources or activities at a time, they may move back to their previous locations in the unit.

Teaching staff and Moodle administrators moving resouces and activities on a unit main page

If you are moving a number of resources, refresh the browser page regularly between moves to ensure that the move action has been properly recorded.

This issue is currently with Moodle HQ.
Drag and drop: Dragging and dropping files into Moodle does not work in IE, Firefox v 3.6 and Safari v 5 and lower.

Students, teaching staff and Moodle administrators

Drag and drop for files is unavailable on some browsers (mostly Internet Explorer and older versions of Firefox and Safari). Instead use the ‘Add’ and upload file function. Alternatively, use another browser such as the most recent version of Firefox, Chrome or Safari.

This issue is currently with Moodle HQ.
Drag and drop: Dragging and dropping blocks only works on the unit main page, not on My home or other Moodle pages

Students, teaching staff and Moodle administrators moving blocks on the Moodle home page

Use the Move icon (the up and down arrows) to rearrange blocks on pages where the drag and drop function doesn't currently work for blocks. Unit main pages are unnaffected, and the drag and drop for blocks functions properly.

This issue is currently with Moodle HQ.

Drag and drop: Dragging and dropping resources or activities does not work if you're trying to add them into a topic / section you've just emptied

Teaching staff and Moodle adminstrators moving resources and activities between sections

The drag and drop function seems to stop working after moving all the resources and activities from a section. Refresh the browser page will resolve this.

This issue is currently with Moodle HQ.
EQUELLA: Videos linked from Equella are obscured by the Moodle screen when using IE and Safari. Teaching staff whose Units contain links to videos in EQUELLA in their Units. 
Please use Chrome or Firefox
This is an issue with EQUELLA in Moodle. Future plugins may resolve this.
Forums: When posting messages to forums, it is not possible to copy and paste via right-clicking the mouse.  When pasting, an error message will pop up saying "Currently not supported by your browser, use keyboard shortcuts instead".

Students and teaching staff using forums

When copying and pasting text into the forum message, use keyboard shortcuts "Ctrl + C" to copy and "Ctrl + V" to paste into the forum Message window instead. (For Mac users, use Apple +C and Apple +V)

This issue is currently with Moodle HQ.
Gradeboook: If a unit has been rolled over from a previous semester and manual amendments to the gradebook occurred, the new unit's gradebook will reference an old gradebook column and will show an error.

Students should report gradebook error messages to their lecturer.

Teaching staff should check gradebook column data is displaying correctly and recreate manual calculations as required.

Faculty Moodle administrators should check gradebook calculations on newly rolled over units.

 

This issue is currently with Moodle HQ.
Gradeboook: If there is a grading calculation error in your gradebook, your gradebook will not export successfully

Teaching staff or Moodle administrators using the gradebook export function.

If you are using grading calculations, you should manually update gradebook calculations if exports fail.

This issue is currently with Moodle HQ.
Moodle homepage: Moodle homepage appears blank: If enrolled in many units, the moodle My home page may not load.  Only the Moodle header can be seen. 

Moodle administrators or teaching staff with a Moodle homepage appearing blank.

Visit: http://moodle.vle.monash.edu/my/index.php?mynumber=10 and select Customise this page. Delete the Unit overview block and Navigate to your units via My units in the Navigation block.

This issue is currently with Moodle HQ.
Question bank: Some quiz question categories that appear empty are not able to be deleted. This is due to hidden questions that are left in the category in the Moodle database table.

Teaching staff or Faculty Administrators who are reorganising quiz questions in the question

Rename the question category that is not able to be deleted as 'To be deleted'. Once the issue is resolved, this 'To be deleted' category should be able to be deleted.

This issue is currently with Moodle HQ.

Quizzes: When previewing quizzes, if a lecturer completes the quiz then clicks the back button on their browser, the display on the quiz timer resets to where it was when the page originally opened. This means that it may appear as if the preview quiz has additional time, even though the timer has actually run out.

Teaching staff previewing a quiz,

Be aware that timer irregularities during quiz previews are not experienced when students attempt the quiz. Regardless of whether they click the back button or click the quiz in breadcrumbs and attempt the quiz again (or continue their attempt), the timer will show the correct time
Note: This is part of the Moodle 2 design and affects only the lecturer preview of quizzes. It does not affect how students see the quiz timer.

This issue is currently with Moodle HQ.
Quizzes: Importing a quiz from one Moodle unit into a different Moodle unit imports the whole question bank contained within the unit the quiz originated from.  All Group names from the original unit are also imported even if the quiz had no associations to it. Categories, questions and groups are ALL imported into the destination unit.

Teaching staff using a quiz imported from another unit:

Check the new question bank and delete unwanted questions or sort them into categories as appropriate for reuse. Also delete unwanted groups.
Note: It is important to check that the imported quizzes work as expected after tidying the question bank

This issue is currently with Moodle HQ.
Quizzes: Quizzes are freezing (if you are experiencing other unusual quiz behaviour please check this setting first as well)

Students attempting a quiz that freezes
Teaching staff should also demonstrate the following steps to students

Check the browser security settings using the  following steps:
1. While in the quiz, go to the Settings block
2. Click on Edit settings.
3. In the Extra restrictions on attempts section, under the Browser security drop down menu, select None.

This issue is currently with Moodle HQ.
Quizzes: When reviewing quiz attempts, the scroll bar is missing from the attempts reviewing page so if there are more than about 14 questions, it is difficult to easily review the rest of the quiz answers

Teaching staff reviewing quiz attempts

If all the attempt data cannot be viewed on the attempts page, use the Download table data function. Alternatively, click on the Review attempt link under the name of a student to view an individual attempt.

This issue is currently with Moodle HQ.
Quizzes: Calculated questions in quizzes are not applying the (BOLD) Format (significant figures or decimals).  As a consequence, it is calculating the answer but not displaying it correctly and is therefore not marking answers correctly.

Teaching staff using calculated questions in quizzes

Manually re-grade calculated questions to correct significant figures / decimals.

This issue is currently with Moodle HQ.
Quizzes: We are experiencing issues with quizzes and session timeouts within Moodle. Some students have reported that they are unable to successfully submit their completed quiz. This is caused by the students Moodle sessions timing out before they have completed the quiz.  This issue is most likely to occur with long duration quizzes (90 mins+) where the questions are on a single page. Six instances of this issue have been reported to date.

Teaching staff or Faculty Administrators who create quizzes that have a time limit of over 90 minutes, where there are many questions on a single page.

This issue can be avoided by reducing the number of questions per page in the quiz, as navigating to another page forces Moodle to save and refresh.

Pending upgrade to Moodle 2.3.6 or 2.5
Restore: When restoring a Moodle unit with an Attendance activity and user data, Faculty Administrators are getting the following error message: "'unknown_context' mapping"
or "Restore: Restore failure with ‘unknown_context’ mapping".

Faculty Administrators who restore units with an Attendance activity and user data may receive this error message and their units will not restore correctly.

As a workaround, please restore the unit without the Attendance activity or use import instead.

The Attendance activity in Moodle was upgraded to prevent this this issue from occuring in the future however units with Attendance activities that were created prior to 5th September, 2013, will still be effected.
Rubrics: Rubrics requires each criterion to have an option of 0 points. If it does not, student grades will not add up correctly.

Teaching staff using rubrics as the grading method for assignments

Ensure each criterion includes a minimum level with 0 points allocated.
If you have used a rubric that does not include levels of 0 points, you should edit the rubric to include this, then regrade EACH student manually to reflect the new calculations.

This issue is currently with Moodle HQ.
Rubrics: Completed rubrics don't display for assignments that also use 'No grade' as the grade scale.

Teaching staff using assignments with rubrics.

Please use a grade type other than "No grade".

This issue is awaiting Monash's upgrade to Moodle 2.5.
Turnitin: The 'Add a block' option that is visible on all Turnitin Assignment dashboard tabs (ie. Summary, Submit Paper, Submission Inbox and Options tab), is inactive.

Teaching staff or Faculty Administrators who create Turnitin assignments.

Staff should be advised to not to use it to add blocks to their Moodle Turnitin pages.

Under investigation by eSolutions.
Turnitin: In the Submission Inbox section of the Turnitin Submission dashboard, there is a dot icon which has no colum heading but appears alongside other editing icons. It’s clickable but when clicked it, a warning page is displayed. The icon is directly linked to GradeMark which has not been enabled.

Teaching staff who access the Turnitin Submission Dashboard.

Comms has been done to inform users of the feature not being available. Investigate possibility of enabling GradeMark for Semester 1 2014 onwards.

Feature under consideratrion to be enabled in the future.
Turnitin: The text from some Help topics does not wrap in the text boxes after opening, causing the text to extend past the borders of the text box.

Teaching and Administrative staff who access the Help topics on the Assignment creation screen.

Users can still scroll to the right end of the screen to view full help texts.

This will be resolved in Moodle 2.5 upgrade
Turnitin: This setting was intended to delay upload until the student has previewed their work (this minimises the chance of the wrong file being uploaded) however there is currently a bug with this setting which results in students not being able to resubmit until the original submission is deleted.

Teaching and Administrative staff who create Turnitin assignments.

Lecturers are advised to select “Submit to Turnitin Immediately on Upload” setting (default) only until the bug is rectified.

Under investigation by eSolutions.
Turnitin: If a teacher deletes an assignment submission which has already been marked, the total score of the corresponding assignment will get re-calculated to a new total score by Turnitin. However, this new score is NOT being pushed into Moodle Grades. The previous total score before the deletion of the submission still showed in Moodle Grades.

Teaching staff who grade papers, and Students.

An unlikely scenario. Staff are advised NOT to delete any student submissions once they have already been graded.

Under investigation by eSolutions.
Turnitin: If the teacher changes the max marks or grading scheme of a Turnitin assignment to which submissions have been made and graded, the total score in the corresponding Turnitin assignment will get re-calculated however the new total score is not being pushed into Moodle Grades.

Teaching staff who grade papers, and Students.

An unlikely scenario. Staff are advised NOT to change max marks or grading scheme once submissions have already been marked.

Under investigation by eSolutions.
Turnitin: A minimum of 20 words is required for Text submissions. Currently, if you submit a text with 20 words or less, in addition to the error message, Turnitin will put the submission into a 'review upload' mode and show a link saying 'Submit to Turnitin' in submissions page. When this link is shown, any new submissions made to the same assignment won't be accepted.

Students who submit text submissions of 20 words or less, and Teaching and Administrative staff who field student inquiries.

Test submissions with 20 words or fewer should not be allowed. Workaround is for the staff to delete the submissions that were held by Turnitin. The text submission rule should also be enforced to users.

Under investigation by eSolutions.
Turnitin: If the “x2” icon on the Moodle Unit page is clicked to duplicate an existing Turnitin assignment, the user will receive the following message:
"Duplicate copies of the same Turnitin assignments were found, duplicates occur when one or more Moodle Direct assignment is connected to the same one Turnitin assignment via the Turnitin API. This is known to cause issues, most notably submissions made to one of the duplicates will show up in the submission inbox of the others. To fix this you should either delete the duplicate assignments or reset the unit where the duplicate assignments are." This error message is only visible to staff.

Administrative and Teaching Staff who create Moodle Units and Turnitin assignments.

The recommendation is to delete the duplicate assignment and re-create the assignment to avoid problems.

Under investigation by eSolutions.

Turnitin: When restoring a backup containing Turnitin assignments or importing them from a Moodle unit, the following error message appears:

"Duplicate copies of the same Turnitin assignments were found, duplicates occur when one or more Moodle Direct assignment is connected to the same one Turnitin assignment via the Turnitin API. This is known to cause issues, most notably submissions made to one of the duplicates will show up in the submission inbox of the others. To fix this you should either delete the duplicate assignments or reset the course where the duplicate assignments are."

Administrative and Teaching Staff who create Moodle Units and Turnitin assignments.

The workaround is to either:
1.Delete the duplicate assignment and re-create a new Turnitin assignment manually; OR,
2.Reset your Unit (with only the default Turnitin reset option selected!) so that Turnitin copies all the assignments on the unit and creates new ones.

NOTE: option 2 is NOT recommended if  there are current Turnitin assignments with submissions in the unit. After the reset, the links to all assignments in the unit will be lost and new assignments will be created in their place.

Under investigation by eSolutions.
Wiki: Images and tables uploaded via the html-editor will not be viewable and will not print when using the printer friendly view within wikis.

Teaching staff or Faculty Administrators who upload images and tables via the html-editor.

Work-around:  Link to images rather than upload them to Moodle.
Images linked to the wiki will be viewable and printable in printer friendly mode.

This will be resolved in Moodle 2.5 upgrade
Withdrawn / suspended / unenrolled students: Withdrawn / suspended / unenrolled students and their content remain in Moodle.  This can cause confusion particuarly in Assignments / Quizzes / Workshops where  withdrawn / suspended / unenrolled students are also listed and Moodle does not indicate that they have withdrawn / suspended / unenrolled.

Teaching staff in units with withdrawn, unenrolled or suspended students

Be aware that names of withdrawn (or unenrolled or suspended) students will appear in the pages for assignment submissions, quiz attempts, lesson or workshop reports. These student names will not appear striked through, except for in the Enrolled users page.

This issue is currently with Moodle HQ.
Withdrawn / suspended / unenrolled students: Withdrawn / suspended / unenrolled student names and content remain in Moodle. This can cause confusion as Moodle allows you to auto-create groups, and currently includes suspended students in the automatic assignment of groups.

Teaching staff creating groups manually (or using the auto-create function)

Manually amend groups with withdrawn / unenrolled / suspended students.
Notes: The group selection activity could be utilised affectively, as only active students are able to select into groups. Alternatively, lecturers could utilise the group creation function in Allocate+, which would integrate with Moodle at the next regular synchronisation.

This issue is currently with Moodle HQ.
WYSIWYG editor: In a page resource, when adding a URL address that does not contain the 'www' prefix, if you do not include the 'http://' prefix via the 'Insert/edit link' window, when you click 'Update', the editor will insert Moodle's URL as a prefix to the link that has been added. As a result, when students click on the link in the page, they get to a webpage that displays a '404 Not Found' error.

Teaching staff or Faculty Administrators who do not include 'http://' when inserting a URL link that does not contain a 'www' prefix via the 'Insert/edit link' window will have links that do not work.

Ensure that when adding a link via the 'Insert/edit link' editor, the 'http://' prefix is included in the URL address.

This issue is currently with Moodle HQ.
 

To make a development request to Moodle or check if a request has already been made please visit Moodle Development Requests.

If you have encountered an issue in Moodle that is not listed above or in the Moodle Development Requests please send it to Service Desk.